Bad service

I have ordered from SHEIN sometime two weeks and my order is ready to be deliver by Fastway. I have received an emails that states that my parcel will be delivered today since the 4th July and it keep be sent back to the depot without been delivered. I have call them several time and i was told they are a calling a driver and they will call back. Now i have to spend the money i dont have to buy another outfit. You service suck