Bad service by FASTWAY COURIER SA

Very bad service, they don't communicate. I was told to send my ID after I tried calling almost the whole week with no response, I had one parcel split into two by temu and fastway used my ID for one parcel then they later kept my second parcel with them.

I want my parcel because I paid for it. Why are they holding it because its their fault for not communicating with me on what I should do to receive my parcel. They waited for me to send an email before they could tell me that it will not be released

This is wrong. I need help, I need my parcels please