bad service

I am writing to you today to follow up on a parcel that was originally scheduled to be delivered to your Nelspruit branch on the 5th of June, 2026. As of today, I have not yet received the aforementioned parcel, and I am becoming increasingly concerned about its whereabouts. Furthermore, I have attempted to contact the branch manager at your Nelspruit location to inquire about the status of my delivery, but unfortunately, I have not received any response to my inquiries. This lack of communication is adding to my worry and frustration regarding this matter. Given the significant delay in the delivery of my parcel, coupled with the absence of any communication from your Nelspruit branch, I am now formally requesting that you initiate a thorough investigation into this situation as a matter of urgency. I would greatly appreciate it if you could look into the reasons behind the delayed delivery and also determine why I have not received any communication from the branch manager regarding this issue. I hope that you will be able to resolve this matter quickly and efficiently, and I look forward to hearing from you soon with an update on the status of my parcel.