Bad Service and ***********

I have been with Fastway for over two years, and it has always been a nightmare with them. I referred some of my friends to Fastway, and they have never had any problems in their area, mine is another story. Every time I book a call out in the morning or the previous day with my driver he comes back to me responding that NOTED will collect and that is the end of it. They never collect on the day, always come the next day if not even two days later. I have lost good clients in Cape Town because of Fastway. I booked a collection for Monday, collected it on Tuesday (after numerous calls to find out when they coming through), and only got to Cape Town the following week on Wednesday. They said it went to the wrong depot, I had to pay to send it to my client again, they said they would reimburse which they never did, etc. I have tried numerous times to get to complain to someone at Head Office, but in vain, have sent messages on the website, with no response. I have complained to my area manager, who always says she will sort it out, and never comes back, and have complained to the Sales manager (too never answers the phone or my messages, but the only time he responded is when I need to buy more tickets. I have had to use other couriers cause Fastway has always been so unreliable to me. I think I have had one good day out of all the times I have requested them to come out. I have requested numerous times to speak to the CEO of the company, they always take my number but never return my call. On wednesday last week requested a driver to collect my parcel, which was only collected on Thursday. Was assured this would never happen again. Today is Wednesday the following week, and my parcel still hasn't reached the client. After numerous calls to Fastway, they sent me now an email stating parcel will only be delivered next week Monday - CHRISTMAS DAY. This is a joke as we all know they do not deliver on Christmas day. I asked if I could collect my the depot in Cape Town and they declined. They have not offered any other alternative. Please can someone help cause this has happened not once not twice. I am sure they are doing this on purpose to me. Have requested to get another area Manager and driver and they have just denied it. What can I do.

Today was again a repeat of what I always get with Fastway, my parcel was not collected, called them numerous times without an answer or reply, but eventually got a message at 5:15 pm that, would collect it. Then at 5:30 pm got another message that will be collected tomorrow, this is frustrating, and I am going to take this to HELLOPETER and make sure someone hears me once and for all.

I would like to request a new area Manager and driver so please can someone sort this out, or I will have to take my service elsewhere.