Bad service

I am very upset. I received very bad service from Fastway Couriers. My parcel was picked up on Monday 20 September 2021 from Hartbee****rt.It was out for deliver 08:29am, 21 September 2021 and was returned to the depot. It was loaded today 22 September 2021 and was never delivered. I called the depot manager Abbysai Ranku to confirm where I live as per the address provided and directions and requested for the driver to call me when delivering my parcel on 21 September 2021. I sent an sms this morning of 22 September to also remind Abbysai of my parcel and I also called him and he dropped the phone on me. The service is 0 for me. I don’t why you don’t have the rating. I am disgusted. I paid for my contents being delivered and the delivery. What is there not to understand that I want my goods?