Bad service

I had a delivery scheduled today. I just received a call at 18:53 that they can't get to my place and they need directionat night. Unfortunately they don't have directions and will not deliver the goods. Please train your drivers on how to talk to people and also the fact that he told me that I am not the first person to complain about him and will not be the last is giving me an impression that this driver whose number is written Junior does not have customer service.