Bad service

I have ordered a parcel from Vanderbijlpark. It was collected on the 24/03/2016 arrived in Durban on the 29/03/2016 understandably, Easter weekend, at 06.00 in the morning it was placed on the delivery vehicle at 09.50 according to their tracking system, it is now the 31/03/2016 at 17.30 when I was told we will hopefully deliver on Monday the 04/04/2016 if there is enough parcels.<br> Now that is bad service of note.