Bad service

I ordered online and my parcel was said it was going to be delivered on the 30th of Dec 2025, they delivered early then the said date and made arrangements for redelivery to take place on the said date 30th. I traveled back early and also made sure there is someone at the house if it happens they come early. Till today my Parcel has not been delivered and I paid, they dont even bother calling you to explain why. The website is just as useless as them.