BAD SERIVE EXPERIENCE

I needed to send a package from Mossel Bay to Cape Town and was requested by the recipient to use Fastway Couriers. I contacted their branch in George and requested a quote which I duly received. After finalising the arrangements, I sent them an e-mail confirming the transaction and requested them to collect the package from my house and to notify me as when this will happen and how payment was to be effected. Not getting any reply to my mail, I phoned their offices direct and spoke to their agent. She undertook to phone me back with the details but this also did not happen. I had to phone again and only then did they respond. They informed me that the costs involved were to be paid over to driver of the vehicle but there seemed to be some confusion as to the amount payable and in the end the driver was not able to give me the correct change. Added to this, he could not provide me with a proper waybill as these were evidently only done at their offices in George ,after the fact it would seem. I have made use of a number of courier services in the past but this is the first time I have used Fastway, a most unsavoury experience indeed and I don't see myself using their services again