Bad management and performance by FASTWAY

Jetpark Service is pathetic. There is seemingly only one competent person called Zena, at reception. Track and Trace on switchboard doe not answer. So the supervisors, managers, directors, and COO all work from home and are unreachable. One may not obtain their numbers, we all know why. (Maybe playing golf) MD Marc van Niekerk, COO Richard Robenson, Mngr Duncan Maurray have seemingly no clue about the problems in deliveries.

Knowing its long weekend, and a parcel picked up in Centurion on Thursday, to be delivered on Friday in Roodepoort Johannesburg, is not delivered - WHY - because the driver had too many parcels to deliver and the other driver had much less so the first driver decided to abandon other deliveries because of the time to work has arrived. No phone call is made to try to arrange alternatives or pick-up.

Reason on Tracking - "Could not Deliver" vs. I decided not to deliver because of tjaila / tshaile Today is Tuesday 15h00 and still not delivered. It was not even prioritized due to their useless management. Fastway has no sense of client service, they are on the same level as the South African Post office - just machines that work on a timer, assuming the timer works.