Bad customer services and undelivered goods

I orderded goods from jhb to cpt the goods were suppose to be delivered in 24-48 hours the parcel was sent from jhb on the 23 of November and today it is the 30 of November and the is no goods.I email customer service on Friday the 27 and there was no reply i called and they told me the car that delivers in my area broke down and they promise to deliver 1st thing Monday morning.This morning i called to find out becomes when i track parcel it was still at the depo and i was simply told that they could not find my address and the driver came back with the parcel without calling me for directions and I simply gave them my address they confirmed that it will be delivered in the afternoon and we got disconnected.I called back only to be transferred to 4 different people and they could not give me the correct details into what time or between what time my parcel will be delivered.I am so disappoint and very angry because the parcel was mean't to be used for the weekend of the 27-29 and after suffering the disappointment my parcel is not with me and I get sent around and there is no one who can answer for any of my questions.Fastway courier you have failed me in so many ways.