Bad customer service, rude and lying staff

I requested a package from Durban to be collected from my supplier on 07Dec and be delivered to me in Randfontein, on 08Dec before or exactly at 09h00, as I had other commitments that day and wouldn't be home all weekend.

This was relayed to Fastway and they agreed and I paid for the overnight door-to - door service.

Needless to say, 09h00 came and went and my package was still not delivered. I tracked the package and called the driver, who assured me that the package is on the way. An hour passes, then I contact my supplier in Durban to see if she can find our what is the cause of the delay. She also contacted the driver and depot and was assured that the package was on the way to me and that it was sent to the Klerksdorp depot(which is 3hours away from where I stay). I completely lost it, I'm running late for my meetings for the day, now I'm being told that Fastway sent my package to Klerksdorp. Like ***??? I'm about hour from Johannesburg, why in God's name would my package be sent to a depot that's 3 hours away? Clearly common sense isn't common in this company.

The driver promised to contact me when he is loading his truck and is actually on the way to my house. Mind you, it's already 11am. He calls and tells me that my package is not on the truck nor at the Klerksdorp depot but it's in transit to the depot.

I completely lost it. Not only are they late for my delivery, it's actually not even at the depot.

After making calls between the Johannesburg and Klerksdorp depots, it became clear that I will not be receiving my package even though they know very well that it's time sensitive and that it was in fact not "in transit", but it was at the Johannesburg depot.

I had fetch the package myself at the Johannesburg depot. When I got there, I was still made to wait about 30 minutes before I got it.

When my supplier and myself enquired about getting a refund for the inconvenience caused, we were told that I stay out of Johannesburg and that FedEx would have charged us R650 for the delivery.

Like I really don't know if Fastway is purposefully bring stupid, simple or slow. YOU SHOULD HAVE SAID YOU CANNOT ASSIST WITH THE DELIVERY FROM THE BEGINNING!!! I would have contacted another company if that was the case. But no, Fastway accepted the package, took my money, I ended up with my day being completely f*#ked up, I ended up collecting the package myself, I was inconvenienced the entire day, I have not even received an apology and when I enquire for a refund for the delivery I'm being told that they didn't charge me alot and that another company would have charged me more.

This is just unheard of. Fastway should just close down, beyond useless