Bad customer service

Not even worth one star

Dear Fastway Couriers Customer Service Team,

I am writing to express my disappointment and frustration with the poor customer service I received from your team. On 08/04/2025, I was expecting a delivery from one of your drivers, but the experience was marred by a lack of communication, flexibility, and courtesy.

The tone and language used by your team were also unprofessional and dismissive. As a customer, I expect to be treated with respect and courtesy, not made to feel like I'm a burden.

The experience has left me feeling frustrated and disappointed in your company's customer service. I hope that you will take my feedback seriously and take steps to improve your customer service team's communication, flexibility, and tone.