bad customer service

FASTWAY driver (delivers Temu parcel) who uses a panel van grey Avanza he is very rude, don't know how to communicate with customers and you must always dance to his tune when he has your parcel. He does not deliver parcel to the stated address on the parcel however you need to meet him at certain point especially for Alexandra residence which in my case is John Brandt street and you will wait for 10 to 15 minutes before he arrives forgetting that you work, today he went back with my parcel as I was at work and refused to drop it off at a nearby ****a shop" with his exact words saying is very far) cause he is used to deliver by John Brandt.