Bad client service

I have placed an order on Temu and have not yet received my parcel My mother placed an order 2 days after me and already received her parcel. My parcel was at Fastway at the same time that my mothers was there at the Depot and now I can not get any update as to when my parcel will be delivered they are completely unreachable when you call the automated answering states they are experiencing high call volumes and that they prioritize their WhatsApp line I contacted them on the WhatsApp line over 2 hours ago and no response.

They can not blame the fact that yesterday was a public holiday because more than 1 Fastway truck has driven past my office since this morning. All i ask is some feedback.

I can fully understand that during a festive season orders could be a little delayed but some response from Fastway would be appreciated instead of leaving clients in the dark I truly wish to understand how a business with such bad reviews are able to still be open.