Bad Bad Bad Bad all the way..

Please Please Please I Beg is there someway anyway someone can help with the poor fast way Service really wow it's like over 1 month waiting for a Parcel. The Second parcel are already on shipping that I order 2 weeks after this one and I am still waiting on Fast way...and they don't even answer the phone they pick it up and then drop it without saying a word no How is this possible....