Bad Attitude from Chief Executive

<p>We have been dealing with Fastway for several years now. We spend on average R30000 a month. Every other day we experience problems with their service. I have taken to including the MD and CEO on my emails. Richard Robinson, the Chief Executive, asked me not to include him on our operational issues. The reason I am including him is because the service does not improve when dealing with their staff. Nobody is apologetic, nobody cares if your parcels get delivered or not. I told Richard that I will not be including him on any more emails as we are looking at alternative couriers. His response? "I hear Globeflight are very good." Clearly he does not need our business.</p>