Avoid Fastway
I can see why fastway does not have a reviews section on their Facebook page as it will negate all their marketing efforts.
Fastway was highly recommended to me by another online seller (whi is also having issues with them) which I am not sure why she did that as I feel antagonistic towards this company and incredibly upset with myself that against all evidence I went ahead and still gave this company a chance with my new small business’ reputation. Lesson learnt. NEVER put your hard work at the mercy of a company that does not take themselves seriously.
I contacted Fastway in JHB and was told I need to speak to a sales rep by the name of Ivashni. However she was on lunch and apparently no one else could help me. So i left a message for her to call me back. This did not happen. I contacted Fastway on social media asking that a sales rep get in touch with me. They promised they will relay the message to the depot. No one got back to me. So then I try calling Ivashni again. Maybe she doesn’t exist and I get through to Bianca. I understand it is year end and businesses are closing but it seems like it was not entirely suitable for Bianca to see me at the time slots I was available so I suggest to her we rather sign me up to Fastway’s prepaid satchels service next year. At this stage the lackluster response from Fastway is giving me serious doubts about their ability to deliver items on time. If they are not even interested in procuring new business.
I really wish I did not end up paying R4000 for plastic bags with Bianca because on my first collection date I was told my parcels will be picked up by 12:00 midday. By 14:00 I advised my sales rep Taryn - the only person at Fastway who has been consistently friendly and attempting to be efficient in as much as she can be - that my 10 parcels are still sitting with me. After numerous whatsapps and 5 calls where the Fastway jhb north franchisee tried to convince me that my parcels (which are sitting on my desk right in front if me as I write this) have been picked up, then downgrading to “the driver thought he picked the parcels up already” to “we apologize that our driver Ronaldo thought he picked up the parcels already”. Pointless. It is 17:30 and my parcels have not been collected yet. I have very little hope that my clients will receive their parcels in the time frame Fastway promises to do. I will not sign with Fastway again and follow everyone else’s advice to rather go with The Courier Guy.