Attitude by the Bucket Load

I contacted them by phone for a simple quote.

What a mission! The lady spoke so badly & so near the phone I couldn't understand a word she was saying. I had to ask her to repeat everything FOUR or more times.

Finally she gave me a quote which I was happy with and I asked her to e-mail. TWO hours later nothing had been sent. I called again and got a very abrupt "Well we are busy!" response.

A further hour or so later she sent a quote that was R60 more. Some of this was for VAT, which she sneakily did not mention, and the rest was added charges because we live in a "grey zone" (don't ask me, we're in a busy suburb so it sounds like this was just to sc**** more money). Their website says "no hidden fees". Ha ha!

They didn't bother sending a tracking number, despite their website promises and their courier was a no show close to the time arranged (wasn't even nearby) so I called again.

This time the lady kept asking odd questions over and over that had no relevance to the courier pickup. Three times she asked me where I was and I answered her each time. Finally she said she worked in catering and was "filling in for staff who were out". What *********** staff they have in Port Elizabeth

I then got a call from Brett (refused to give me his surname) the operations manager, who now said he had been "doing me a favour" in sending the courier (yes, you read correctly) and was now going to cancel the pickup and refund me & "blacklist me".

They really are as terrible as their reviews say. I managed to get a far better rate and delivery time to replace them. DO NOT USE THEM!!