APPALLING SERVICE!!!!!!!!!

Fastway sales representatives, are good at selling you their services and getting new clients on board!! But they are RUDE and ARROGANT when its time to help, we shouldn't say help because we are paying for this service. I don't ever recommend using their E-wallet service or their plugin. Getting hold of their IT support is only via email, which is understandable if they acknowledge receipt of the email, there is no acknowledgement and when you do phone the sale representative because IT has not responded to the emails, they are quick to remind you that they are NOT IT! But if we can't get hold of IT in anyway( because they say the emails are sitting in SPAM) WHAT THE HELL MUST WE DO. I AM CANCELLING MY SERVICES WITH IMMEDIATE EFFECT. The sales representative I was dealing with in Durban is Jade Foxcroft and Susan from IT support, the IT DRECTOR IS Darny!!! WORST SERVICE I'VE EVER RECEIVED AS A NEW BUSINESS OWNER!!!!!!!