Answer your phones and fix your processes Fastway

Im usually impressed with Fastway but their WhatsApp chatbot is a complete waste of time. Its not particularly easy to got through to any of the couriers either... if no one is going to answer their phone, why advertise on the website that you can get in touch directly with them. This is also after they failed to deliver the package yesterday even though I was home all day. I have now waited all day today and doesnt appear to be much hope for its arrival today...