Absolutely useless

Totally useless. An item was collected on 22nd in Tshwane. Tracking showed the item as out on delivery 24th. As at gone 6pm on the 25th, still not received. Their whatsapp chat, at 9am, rejects my messages as it's out of their hours (opening at 8am). Eventually got through to the Durban office and was told I'll definitely receive today, after mumbling some nonsense about scanners??? Clearly not so. Our supplier selects the carriers, so I had no option - other than to pay a fair amount for nothing