ABSOLUTE DISASTER: PARCEL LOST, LIES TOLD, ZERO ACCOUNTABILITY!

Let me be unequivocally clear: the service I have received from Fastway is an absolute and utter disgrace. It is impossible to overstate the level of incompetence and outright deceit I have had to deal with over the past week. My parcel was marked as DELIVERED almost a week ago, yet I have not received a thing. Not a knock, not an email, not a parcel. It has vanished into thin air. For days, I have been locked in a vicious, pointless cycle of calling your "customer service" line. Every single time, I am given the same insulting, automated brush-off: "Someone will call you back." Guess what? NO ONE EVER DOES. Your team is either completely overwhelmed or completely apathetic, and neither option is acceptable. The audacity reached a new peak when, for the first time yesterday, your representative admitted the parcel is MISSING. Yet, on multiple occasions before that, I was told by your staff that I needed to "sort out" the missing parcel. Are you joking?! I paid you for a delivery service! I have absolutely NO CLUE where the heck it is, and it is YOUR COMPANY'S SOLE RESPONSIBILITY to track down the delivery they falsely claimed was completed! This is not a mistake; this is a failure of your entire logistics system and an insulting failure of your customer relations. You have lost my property, **** about the delivery status, and wasted an entire week of my time with hollow promises. I demand an immediate, concrete resolution. I don't want another empty assurance that "someone will call." I want my parcel found, or a full refund and compensation processed immediately. Your lack of professionalism and accountability is costing your customers time, money, and sanity.