11 days and counting for my parcel from KZN.

My parcel was collected from KZN on 10/01 and to date still has not been delivered. My parcel made it onboard the courier vehicle on 15/01. They called me at 15:50 and I was in a teams meeting which I promptly dropped. I called back within 5 minutes and the line just rang. at 15:57 I received an email that they could not deliver. It was then taken back to the PTA depot where it sat for 2 days before it was put onboard the courier vehicle 17/01.. I was watching that tracking all day (and I stayed at home all day) when all of a sudden I saw that it was back at the depot. They then tried to deliver on Sat 18/01but I didnt get a notification that they were trying to deliver and had been out at the time of delivery. Monday 20/01, it was onbaord the vehicle again but it was not delivered. Today 21/01 it is on the vehicle again. I tried the whatsapp line and all they say is that I need to answer my phone. I can;t explain that NOBODY tries to call me. I just have to go in circles. I tried calling the depot 5 times today and the line goes in a loop, then hangs and then drops.

I live on a farm and have never had issues with Courier Guy or takealot delivering. The problem is that they say they try to affect delivery but I have camera's at my gate and when I check the times that they have tried 'calling' there is no one there. Which means they are not even getting here.

I am about to go into hospital and need this stuff before then. I don't think I will order anything online again that uses them as a courier service. I had to pay R109 to wait 11 days (and counting) for a local domestic parcel to be delivered.