Extremely Disappointing Service

I am deeply disappointed with the service I received from Fastrak (FTS). My experience with them has been nothing short of frustrating and unprofessional.

Firstly, their lack of communication is appalling. They never respond to emails promptly, and when they do, the responses are vague and unhelpful. I had to constantly follow up on my own to get any updates about my faulty TV, which I returned for repairs.

Secondly, they show no professionalism in dealing with clients. Once you’ve handed in your product, don’t expect any calls or updates about its status. It’s as if they completely forget about you and your concerns.

To make matters worse, I was told it would take six weeks to fix my TV, which is unacceptable, especially during the festive season when my family was looking forward to using it. I also discovered that multiple customers have reported the same issue with their TVs, which makes me question the quality of their products.

If you’re considering buying from Fastrak, think twice. Their after-sales service is a nightmare, and you’re left to deal with problems on your own once they have your money. I wouldn’t recommend them to anyone looking for reliable products or customer service.

Rating: 1/5 ⭐