Fastrak
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Fastrak
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fastrak is facing significant customer experience challenges across multiple branches and online channels. Customers consistently mention frustrations with after-sales support, particularly around faulty electronics such as TVs, speakers, and laptops, where repairs, refunds, and replacements are reportedly delayed or unresolved. A recurring theme is poor communication from both store staff and head office, alongside rudeness and a perceived lack of product knowledge. Online order fulfilment and pick-up coordination also draw criticism, while a small share of feedback acknowledges responsiveness and dedication from certain team members.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thokozani M
1 reviews | Active since Dec 2019
11 Sept 2026, 16:12
Pathetic after sales service
Bought a car stereo from this store on the 5th of September 2025. Radio broke within the one year warranty period and I then tried contacting them to ask how one can return the unit back for repairs. I called the national landline and was met with hostility and indifference from the lady who was on the line. I had to ship the unit at my own expense and have not heard anything back from the business in 3 weeks. Shame on you Fastrak!
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Thokozani M
1 reviews | Active since Dec 2019
11 Sept 2026, 16:12
Pathetic after sales service
Bought a car stereo from this store on the 5th of September 2025. Radio broke within the one year warranty period and I then tried contacting them to ask how one can return the unit back for repairs. I called the national landline and was met with hostility and indifference from the lady who was on the line. I had to ship the unit at my own expense and have not heard anything back from the business in 3 weeks. Shame on you Fastrak!
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Andrew H
1 reviews | Active since Dec 2014
14 Jun 2026, 19:41
Poor Service from Fastrak
Ordered musical hardware through this company. Unit delivered is defective. Snt email requesting replacement but have received no reply from them for 3 weeks. Dont recommend using them as I am now sitting with brand new amplifier that doesn't work and no recourse
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Andrew H
1 reviews | Active since Dec 2014
14 Jun 2026, 19:41
Poor Service from Fastrak
Ordered musical hardware through this company. Unit delivered is defective. Snt email requesting replacement but have received no reply from them for 3 weeks. Dont recommend using them as I am now sitting with brand new amplifier that doesn't work and no recourse
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SAMUKELISIWE N
1 reviews | Active since Sept 2023
11 Mar 2026, 12:30
Long wait for repair
The customer service from the branch in Ermelo is terrible; they lack communication. I bought a Panel FTS 1842sp-inch smart TV in 31October 2025, and it only worked for one month. On December 28, 2025, it just went blank—no picture or audio. I immediately returned it to the store for repair or replacement, but I was told I needed to wait six weeks. The store recorded the Booking date as 04/01/26. They always promise to resolve issues with an update, but nothing is done, and the problem has continued since then. As of now, six weeks later, the issue still hasn't been fixed. ,can I get refund already bought new TV because seems like the do not care about their customers. ---
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SAMUKELISIWE N
1 reviews | Active since Sept 2023
11 Mar 2026, 12:30
Long wait for repair
The customer service from the branch in Ermelo is terrible; they lack communication. I bought a Panel FTS 1842sp-inch smart TV in 31October 2025, and it only worked for one month. On December 28, 2025, it just went blank—no picture or audio. I immediately returned it to the store for repair or replacement, but I was told I needed to wait six weeks. The store recorded the Booking date as 04/01/26. They always promise to resolve issues with an update, but nothing is done, and the problem has continued since then. As of now, six weeks later, the issue still hasn't been fixed. ,can I get refund already bought new TV because seems like the do not care about their customers. ---
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Anonymous
1 reviews | Active since Feb 2017
2 Feb 2026, 09:15
Rude WhatsApp Mannerisms
Asked a normal question about a TV Box on their WhatsApp. Rudely told "Use our website" Not even the slightest effort to answer my question. Luckily soon or later businesses like this cease to exist.
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thando M
1 reviews | Active since Jan 2026
15 Jan 2026, 15:27
Bad customer experience. Don't bother going there
Bad experience even head office is useless. I order cable last year around November they were supposed to arrive in commisioner street store location. When I call a guy by name of junior if thats his name is as rude. He didn't even bother to ask for tracking number just bluntly told me item has not arrive. He said I should come to the store of which I didn't even select as a pick up location. What a nightmare these people are just not bothered. Head office you might ask, we'll that is even worse the lady picks up the call the 1st time. After that you can call 1 million she just wont pick up, if she does she will transfer you to a number that will not be picked up then you will not be able to even get through to her now. Fast trak the one that sell sound equipment is the worst experience ive ever had in my life. This does even deserve even a single star
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thando M
1 reviews | Active since Jan 2026
15 Jan 2026, 15:27
Bad customer experience. Don't bother going there
Bad experience even head office is useless. I order cable last year around November they were supposed to arrive in commisioner street store location. When I call a guy by name of junior if thats his name is as rude. He didn't even bother to ask for tracking number just bluntly told me item has not arrive. He said I should come to the store of which I didn't even select as a pick up location. What a nightmare these people are just not bothered. Head office you might ask, we'll that is even worse the lady picks up the call the 1st time. After that you can call 1 million she just wont pick up, if she does she will transfer you to a number that will not be picked up then you will not be able to even get through to her now. Fast trak the one that sell sound equipment is the worst experience ive ever had in my life. This does even deserve even a single star
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Errin H
1 reviews | Active since Jan 2026
9 Jan 2026, 02:43
Fastrak is big time ****mers!!!
The most terrible customer service in history from the Branch in George, Customer service and Area Manager. They don't teach the staff product knowledge ,the staff is just selling stuff without explaining the pros and cons ,on top of that the Store Manager is very rude .I bought an "Supersonic Smart TV "in 2024 have in mind when I purchased the tv they did not even explain to me listen the tv only have an 1 year warranty.,and "if" something happened with the tv it can't be fixed nowhere. Eventually my tv broke after 1 year and they said the can fix it but I must pay an "fee" of "R1900" .The problem is not paying buy an Supersonic Brand it isn't even quality if it was Samsung, Hisense and etc..anytime I feel it's day light *******. People please don't buy from them either pay expensive for quality!!!
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Errin H
1 reviews | Active since Jan 2026
9 Jan 2026, 02:43
Fastrak is big time ****mers!!!
The most terrible customer service in history from the Branch in George, Customer service and Area Manager. They don't teach the staff product knowledge ,the staff is just selling stuff without explaining the pros and cons ,on top of that the Store Manager is very rude .I bought an "Supersonic Smart TV "in 2024 have in mind when I purchased the tv they did not even explain to me listen the tv only have an 1 year warranty.,and "if" something happened with the tv it can't be fixed nowhere. Eventually my tv broke after 1 year and they said the can fix it but I must pay an "fee" of "R1900" .The problem is not paying buy an Supersonic Brand it isn't even quality if it was Samsung, Hisense and etc..anytime I feel it's day light *******. People please don't buy from them either pay expensive for quality!!!
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