NPS Score
-50
Recommended: Unlikely
Mar '26 - Sep '26
Frequently Asked Questions About FASTR Group
How is FASTR Group rated on Hellopeter?
Hellopeter has tracked FASTR Group across 4 reviews. FASTR Group hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used FASTR Group? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
FASTR ISP is nonsense!!!
I signed up with this ISP I've been having problems from day one but they weren't resloved to date ended up even troubleshooting the problem with them. But the issue is not resloved, DO NOT SIGN UP WITH THEM!!! I am gonna take legal action with them as they deducted my money even though I've sent them to cancel my contract
1 reviews | Active since Jul 2026
FASTR ISP is nonsense!!!
I signed up with this ISP I've been having problems from day one but they weren't resloved to date ended up even troubleshooting the problem with them. But the issue is not resloved, DO NOT SIGN UP WITH THEM!!! I am gonna take legal action with them as they deducted my money even though I've sent them to cancel my contract
1 reviews | Active since Jul 2022
no product but receiving threatening messages that i owe them
tHIS STUPID company i app**** for an wifi/fibre with them and they have never installed nothing but have a damn nerve to be ****en sending me invoices that i owe them
1 reviews | Active since Jul 2022
no product but receiving threatening messages that i owe them
tHIS STUPID company i app**** for an wifi/fibre with them and they have never installed nothing but have a damn nerve to be ****en sending me invoices that i owe them
1 reviews | Active since Feb 2020
Cancel your pathetic service
The worst mistake I made in 2026 was signing up with Fastr. My debit order was successfully deducted on 02 March 2026, yet on 09 March 2026 my fibre service was suddenly blocked due to “non-payment”. Since then, I have tried to resolve the issue by contacting their call centre. I made three calls on 09 March: • One agent answered, greeted me, placed me on hold, and then the call was disconnected. • The other calls were simply dropped. I have also sent two emails and have received no response. Today is 11 March 2026 and the issue is still not resolved. It is extremely frustrating to have your service suspended when payment has already been made, and even more concerning when there is no proper customer support available to resolve the issue. At this point, I have requested the cancellation of my service due to the poor service and lack of communication. I would strongly advise potential customers to consider this before signing up.
1 reviews | Active since Feb 2020
Cancel your pathetic service
The worst mistake I made in 2026 was signing up with Fastr. My debit order was successfully deducted on 02 March 2026, yet on 09 March 2026 my fibre service was suddenly blocked due to “non-payment”. Since then, I have tried to resolve the issue by contacting their call centre. I made three calls on 09 March: • One agent answered, greeted me, placed me on hold, and then the call was disconnected. • The other calls were simply dropped. I have also sent two emails and have received no response. Today is 11 March 2026 and the issue is still not resolved. It is extremely frustrating to have your service suspended when payment has already been made, and even more concerning when there is no proper customer support available to resolve the issue. At this point, I have requested the cancellation of my service due to the poor service and lack of communication. I would strongly advise potential customers to consider this before signing up.
1 reviews | Active since Feb 2009
Shi**y Service
Poor service Very poor response from call center. ISP . I do not receive the promised speed of the service. Complaints to call centre yielded nothing as promised call backs were not kept. They promise the world when they are courting you and drop you once you sign up. Today I held on for 30 minutes with no resolve. Choose your ISP carefully - Pradeep
1 reviews | Active since Feb 2009
Shi**y Service
Poor service Very poor response from call center. ISP . I do not receive the promised speed of the service. Complaints to call centre yielded nothing as promised call backs were not kept. They promise the world when they are courting you and drop you once you sign up. Today I held on for 30 minutes with no resolve. Choose your ISP carefully - Pradeep