NOT INFORMING CUSTOMER OF MISS SCAN

OUR COMPANY ORDERED PARTS FROM OUR SUPPLIER WHICH CONFIRMED THAT THE DELIVERY DATE IS TODAY 01/10/15. THE NEW VEHICLE IS ON THE SHOWROOM FLOOR AND NO PARTS. WE WERE LENIENT WITH THE DELIVERY AND WHEN WE STARTED TO QUIRY OUR DELIVERY THE COURIER COMPANY SAID O SORRY WE MISS SCANNED THE PARCEL AND YOU ARE ONLY GOING TO GET YOUR PARTS TOMORROW - MY OPINION IS THAT WHEN THE COURIER COMPANY REALISED THAT THERE WAS A FAULT ON THERE SIDE - THEY COULD YUST PICK UP THE PHONE MAKE A CALL TO KEEP EVERYBODY INFORMED<br> THIS IS TOTALLY UNECPTABLE - NOW WE CANNOT DELIVER THE NEW VEHICLE TO OUR CUSTOMER AND OUR CUSTOMER HAS ONE OF OUR LOAN VEHICLES THAT IS BOOKED FOR ANOTHER CUSTOMER FOR TOMORROW