RK
Rejoice K
1 reviews | Active since Jul 2020
29 Jul 2020, 23:35
Worst credit provider not to be considered
They are the worst. Firstly it took me 2 full weeks and days just to cancel my application. After countless threats I got an email that my account is closed. Now the cherry on top today they decided to debit R1600 from my account after my account is closed and paid up. Like what the hack? You are the worst credit provider I have ever encountered in my life. Please amend your errors before I escalate this matter and awaiting for my settlement letter. Remove that debit order as I dont owe you guys anything
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FASTA (Pty) Ltd's replyOfficial
30 Jul 2020, 09:02Hi Rejoice,
Thank you for reaching out to us. We attempted to establish contact with you, but were unsuccessful.
We can confirm that the cancellation request was authorised and actioned on the 28th of July 2020. As per the credit agreement, the instalment was due for deduction on the 25th and it processed successfully. We have initiated a refund for this transaction and it should reflect in your account withing 24 hours.
Kindly note that we have also sent you an email, confirming that the credit agreement has been cancelled and have a zero balance.
Please do not hesitate to contact us should you have any questions or concerns.
Yours faithfully,
Fasta Support
Thank you for reaching out to us. We attempted to establish contact with you, but were unsuccessful.
We can confirm that the cancellation request was authorised and actioned on the 28th of July 2020. As per the credit agreement, the instalment was due for deduction on the 25th and it processed successfully. We have initiated a refund for this transaction and it should reflect in your account withing 24 hours.
Kindly note that we have also sent you an email, confirming that the credit agreement has been cancelled and have a zero balance.
Please do not hesitate to contact us should you have any questions or concerns.
Yours faithfully,
Fasta Support
FASTA (Pty) Ltd's reply30 Jul 2020, 09:02
Official
Hi Rejoice,
Thank you for reaching out to us. We attempted to establish contact with you, but were unsuccessful.
We can confirm that the cancellation request was authorised and actioned on the 28th of July 2020. As per the credit agreement, the instalment was due for deduction on the 25th and it processed successfully. We have initiated a refund for this transaction and it should reflect in your account withing 24 hours.
Kindly note that we have also sent you an email, confirming that the credit agreement has been cancelled and have a zero balance.
Please do not hesitate to contact us should you have any questions or concerns.
Yours faithfully,
Fasta Support
Thank you for reaching out to us. We attempted to establish contact with you, but were unsuccessful.
We can confirm that the cancellation request was authorised and actioned on the 28th of July 2020. As per the credit agreement, the instalment was due for deduction on the 25th and it processed successfully. We have initiated a refund for this transaction and it should reflect in your account withing 24 hours.
Kindly note that we have also sent you an email, confirming that the credit agreement has been cancelled and have a zero balance.
Please do not hesitate to contact us should you have any questions or concerns.
Yours faithfully,
Fasta Support