U PROFESSIONAL RUDE AND UNWILLINGLY RESOLUTIONS TO RESLVOVE A. PENDING MATTER OF CONCERN

I app**** for a small personal loan in the beginning of Dec, however due to a family emergency, I went to bank to reverse the debit order.

Today I received 4th Jan 2022 I received a ver unprofessional SMS stating they are opening a ***** investigation.. No call or any form of communication was received that how can we resolve this matter. In which case I was willing to do.. No call to make arrange ts what so ever.

As there customer I am willing to make arrange ts in order to find a way to resolve this matter

I am aware that I have an obligation to pay these monies and I am not disputing that. But as a customer I have the right to make payment arrangements in order have this matter resolved..

However in this case it was assumed that I, committed ***** as.stated in theesaage without even giving me the benefit of doubt to state my case and make arrangements.

This company is very unprofessional and do not consider the wording used in an. SMS, as well as the fact that except for a. SMS with rude and unprofessional.statement. There was no other communication received in order to first discuss this matter.

First try and resolve a matter before sending out rude, unprofessional messages on a cellphone. This should only be done if the customer is unwillingly to make any arrange ts..