Shocking customer service

The service is absolutely shocking to say the least. NO communication. The system is extremely slow. I app**** 2 days ago, filled in the online application, approved the Debi check mandate (which took 24 hours to get to my bank) and NO MONEY!!! When I log onto my profile it is still sitting on "the final stage" asking me to approve the Debi check with my bank which, as stated above was done yesterday. When you email or CALL NO ONE responds so I've authorized a debit order for money that hasn't been paid over. As a result I have had to now RE APPLY, AND TO NO SURPRISE I'M SITTING WITH THE SAME PROBLEM!!!! and no response!! Judging by all the other comments on here, I'm not the only one having the same issue, in fact there are quite a few others that have the exact same problem with the customer "care, or rather lack thereof. Would NEVER recommend them to anyone.