WvdM
Willem van der Merwe
1 reviews | Active since Jan 2017
30 May 2019, 14:02
Sharks
After paying two months of a 3 month loan without any problems, they handed me over to attorneys after 3 days when my debit order did not go off on the 27th, in the mont of April they debited on the 30th, which would not have been a problem if they did it again in this mont of May, but the money sharks decided to hand me over. This is the worst customer service I have recieved in a loooong time.
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Replies (2)0
Replies (2)
FASTA (Pty) Ltd's replyOfficial
30 May 2019, 14:25Hi there Willem
We apologise for the experience you've had with FASTA. We have resolved the cause of this issue internally and rest assured it will not reoccur.
A member of our customer support team will be in contact you shortly to give you further confirmation that your account is in good standing
The FASTA Team
We apologise for the experience you've had with FASTA. We have resolved the cause of this issue internally and rest assured it will not reoccur.
A member of our customer support team will be in contact you shortly to give you further confirmation that your account is in good standing
The FASTA Team
Best regards,
FASTA (Pty) Ltd's reply30 May 2019, 14:25
Official
Hi there Willem
We apologise for the experience you've had with FASTA. We have resolved the cause of this issue internally and rest assured it will not reoccur.
A member of our customer support team will be in contact you shortly to give you further confirmation that your account is in good standing
The FASTA Team
We apologise for the experience you've had with FASTA. We have resolved the cause of this issue internally and rest assured it will not reoccur.
A member of our customer support team will be in contact you shortly to give you further confirmation that your account is in good standing
The FASTA Team
Best regards,
WvdM
Willem van der Merwe's updateReviewer Update
30 May 2019, 15:01Thank you for Justin and his team for for getting back to me. They resolved my problem and I was satisfied with their response.
WvdM
Willem van der Merwe's update30 May 2019, 15:01
Reviewer Update
Thank you for Justin and his team for for getting back to me. They resolved my problem and I was satisfied with their response.