Pathetic Service, ***** company and processes!!!!

I app**** for this product forstly thinking it was a loan, then was made aware that it was a virtual credit card but yiu were not able to use it anywhere but selected stores, I then requested to have the card cancelled the next day...I only received a response almost a week later advising I pay a cancellation fee of R115 however I am not able to pay it to them directly but instead I need to make the payment manually on their website which is by the way not user freindly at all.

When attempting to go ahaed and make payment the website did not show the options or make thses options available to me. I then went ahead and tried doing this paymnt in many ways and tried several times everyday, I then emailed them via a support chat funtion but received no response and after searching for days I eventually found a working telephone number for this company. I then spoke to a consultant called Candice at their support department who advised me that I was no not allowed to make a cancellation fee to have this card canceel and that I have no ther choice but to use the card and that is that. I advised her that I requested a day later for this card to be cancelled and after eventually getting feedback I attempted to make the cancellation fee payment on the website however the platform would not provide me the opportunity to do so as those options just didnt appear on my profile. I then asked the consultant if she could transfer me to a complaints team or manager, but I was told that they only have a support team and that their manabgers and finance team does not speak to customers and that they do not have a complaints team to handle queries...She then advised I email them again and they will look at my mail and respond within 4 hours. This was almost 4 days ago and yet I still havent received any feedback. Today I received an sms advising that my first payment was due yet I never used this card and I am still awaiting someone to cancel the card. Please could someone call me back and resolve this query as I refuse to be forced to use something I asked to be cancelled, it is the company system that defalted me in a way where the platform didnt allow me to go ahead and make the cancellation fee. Now I am being asked to pay something that was never used.