Not responding to messages left on the portal and not updating records

You guys have no contact number and ask customers to contact you using your portal and you never respond. I've paid your money back and what's holding you back from updating the records at the bureau? How does it feel like a business that is supposed to help people but yet just ignoring payments not answering and not updating records? Is this some kind of punishment for just a month late payment? You're a business that deal with people and please do be considerate. The fact that you are not even replying to the message sent to you via your portal is simply disrespectful and I fail to understand why you even have that option on your portal. Please do update my details with the credit bureau because I have paid your money back and I don't you. I logged into your portal again and still shows that I owe you, well I don't and I have proof.