not helping their clients in difficult times

Hi, I made a loan with Fasta. All was well untill the lockdown started because of Covid19, I didnt work hence didnt receive a salary. I contacted Fasta asking for a extension, they agreed but to my surprise the debit still went off (it was money for food during lockdown) I contacted Fasta again and they said they cant reverse it and nothing they could do, I should have notified them earlier. Next month comes around and I notified them a month in advance that I wont get a salary can they extend my payment to the next month, They asked for a letterhead from my HR stating the salary situation which I supp****. End of month, debit goes off again and I am in the situation again with no groceries for my family.