my name is stephanie Davids , cell number *** and id *** i had a fasta loan which i settled and still not been updated , i have logged a complaint with them and they ignires me, im currently requesting a paid up letter and wants my profil

my name is stephanie Davids , cell number *** and id *** i had a fasta loan which i settled and still not been updated , i have logged a complaint with them and they ignires me, im currently requesting a paid up letter and wants my profile updated. they are quick to help people which we gretful for but once we pay please update and clear our balances, if this is not done ill go to the ombudsman and social media. i want my account updated please and urgently.