Dissappointed would be an absolute understatement

I paid up my loan on Friday and even recieved a paid up letter. Only for my account to be debited again for the exact same amount. I sent an email as soon as I saw it and have subsequently sent two follow up emails with ZERO response only an automated email to my initial email to say say that I have a ticket number. This error is YOUR fault, not mine, your system is clearly unable to see that an account is paid up. Queries such as these should be handled with the common decency to pick up the phone and rectify the issue.

Shoudl the monies not be returned to me by tomorrow, 18 December 2024, I will be approaching the NCR and the Ombudsman because the complete lack of communicatioin from a NCR Registered business is utterly ridiculous and I am not the only person that has experienced this!