Disgusting Customer Service

The Customer service is appauling to say the very least, I have tried to change my loan into a cash payment and this cannot be done, I then tried to use the virtual card via snap scan as the directed me to do and now cannot even load this virtual card onto snap scan, I have been trying to get hold of their support team for 5 days now and I am still waiting for somebody to actually help me. How many emails does it take before they take their customers seriously? I am grateful for the facilities that they offer but at the end of the day if you want return customers you need to look after them and this si definitely not the way to do it