Change your name from Fasta to Slowa!

I app**** for a Fasta Card and got it the same day however i never got the 3Dsecure code needed in order to make purchases.

I tried using their online help center and that was just useless.

then i managed to find a very hidden number to call them on. The agent tells me to send a picture of my 3D secure error i get and she will escalate it. they state it can take up to "4 business hours" to complete. This was just before 3 on Friday. So i wait and wait - at 5pm still nothing.

So I wait until 10am on Saturday giving it the full 4 hours.

Then i am told over and over its been escalated. this is frustrating So i want to know an ETA on when it'll be done

She then says that the Technical team doesn't work on Saturdays so the 4 "business hours" is a ****ing lie and i have to wait the entire weekend and only on Monday HOPE that it has been resolved!

I then asked for a supervisor: lo and behold, they also dont work on weekends.

What is the point of "customer service" on a weekend if you cant help the ****** customers???