Bank Charges incurred when you said there wouldnt be any...

I dont appreciate not been valued by an organisation, on the 12 Dec 2019 I confirmed that I don't get paid on the 15 Dec 2019 as you guys sent me correspondence that you will deduct the debit order , you rep**** and assured me that they is not debit order that will go through as you will just track my account till funds are available. however you continued and debited my account after assuring me that there wont be any fees incurred through this , I have been trying to get someone to fix this as you are now not answering my queries at all. I sent to request to please refund me the amount that i incurred as bank charges of 147.00. This is unacceptable that one have to run after you to sort out simple query, the decency of responding to query is still important in customer services .