Application Approved AND Declined? - Confused Customer

Fasta assisted me with a loan and I was very impressed with the speed and service - HOWEVER - I confirmed via email with Fasta that if I settle my current loan in advance that a new application will be approved. I settled my loan one month in advance and submitted a new application. This application was declined. After requesting the reason for declining my application a reply was send which was copied and pasted from the same automated reply I received in the first place. I have received numerous emails from Fasta informing me that I have been pre-approved for a loan, of which I app**** for only to receive the same results. Confused Customer needs feedback please.