Worst of the worst hospital coffee shops ever!!!

I would like to bring the following to your attention about Coffee Couture - Trichardt:

I am just about had it with the above mentioned shop that forms part of your brand. The food portions is horrific! And I want to put claim on HORRIFIC! I took a photo today to prove what I am talking about - please see attached image.

The prices is rapidly increasing and the portion sizes is decreasing. How does that make any sense? The quality is also not what it is suppose to be. This is one of the worst shops I have been to that forms part of your group. You pay for a food that is suppose to be a decent size portion, but is actually so small. The value for money is shocking. You literally rob people and I am now sick of it. How can you pay like nearly R50 for a mega ****in only? Not even including a coffee. That is crazy! I have reported this matter to the manager countless times, but nothing changes and he just give you attitude and is super defensive when you voice your concerns. I have also got food poisoning once from food I ate there.

We try to support the in house shop of the hospital but it is just a waste of money, time and energy. The manager has a bad attitude and is always full of excuses. He treats his staff like they are garbage - no respect for them at all. I am sick of paying for things and then you get this excuse for a portion that will not even full up a toddler. This coffee shop needs to ship and go! Because you cannot keep robbing people like that. And nor can you serve people portion sizes that is not according to the national brand standard.

Rather change the manager and change to a Wiesenhof that is way better. Because honestly! Everytime I pass the shop you can see the decrease in support. It also really looks totally unprofessional in that shop and looks cheap. The table and chairs also looks cheap and does not go with you brands image. It really looks like a cheap no-name brand coffee shop. How can you expect clients to support the shop if the food is so expensive and the portion sizes so small? Not to even mention the looks of the shop. There is not even a variety of cakes to choose from!

I want to however thank the other manager Johan for his excellent client service and friendliness. He was willing to refund me today and he apologized for the inconvenience and immediately came when I asked him to come and see for himself what the food looks like. At least he is trying.