Steers/Famous Brands no resolution

7 August 2020 we exchanged our pnp smart shopper points for 3 x Steers burger meals. We went to Steers just to find out that the wicodes do not work. I call pnp head office to log a call as well Famous Brands call Centre. Pnp says no fault on their side. Famous brands {Sheldon was the agent} says it is definitely something that needs to be escalated and I should email all correspondence with pictures of slips. This was to be emailed to Famous Brands. I emailed and followed up on 12, 13 and 14 August. No response. Went into their website and decided to email Marketing and Retail email addresses {Rodney Snyman} still with no interest to respond to me. Sent a message to Steers on Facebook {17 August} and a few minutes later received a call from Eloise situated in the NC. She has no idea why my initial email was not logged for an entire week. Very helpful and promised me feedback. Unfortunately received the same feedback two days in a row and an email on 21 August stating she will escalate my situation to the brand team. It is the 24th and still no feedback or resolution. Making a loyal customer wait two weeks for something that could have been resolved already is not right. I also get told that only two of my vouchers now "may" work. So I am supposed to take my time and petrol and go and embarrass myself in a store again in the event that the codes do not work? We are a family of three hence swopping it for three vouchers. It is quite disappointing that a brand this big just doesn't care. This was not given to us for free it's points earned by making purchases regularly and deciding on spending it at Steers. Completely disappointed that to date we still have no resolution.