Disrespectful and Worse Customer Service Experience!

I recently visited a Debonairs Franchise in Gillwell Mall, Sunday, 2 March 2025. My son and I went to the franchise because he was craving for a pizza. We then headed to the store. Upon arriving we waited at the counter to be assisted while there were 3 staff working at the kitchen. I then proceeded to wait but between 1 to 2 minutes to be assisted but no one came. I then asked if there was someone who is going to assist me. The staff continued to just look at me and ignore me. All of this is happening while I am the only one at the counter waiting to be serviced. Instead one of the staff proceeded to shout out order numbers. Which really agitated me.

Thereafter, I walk out the store very angry at such customer experience. And walked into a store near by to purchase something else and I had conversation with a cashier who I told about my experience at the franchise. To my surprise they were not shocked at all but added that it's a norm. Following such, I then wrote an email to the provided email address on Famous Brands website (***) shortly after this. Today, is the 8th of March 2025, five days later and I have not received any acknowledgement of my complaint in any form. This just gets to show the level of disrespect and unprofessional behaviour from the top of the hierarchy until the bottom. A direct translation of the worse customer service experience. It's really sad that my son had to endure such unfairness as he was really craving for a pizza- given that our closest franchise was closed which was in Kidds Beach!

Truly the worst experience and disrespect!