Disgusting Service - *****ing money

Debonairs

*****ing Money I ordered pizza on Friday via the Debonairs order phone application and it stated that Debonairs Goodwood has received the order as well as free delivery. I paid R140.00 for my two pizzas at 3.20pm.

After 20min I tried to phone the store but no answer.

After an hour and 20 min I got through to the customer care and asked them to follow up with the store. My first call I spoke to a man named Ashley who said he will phone the store and give me feedback. I waited, no response. I then phoned customer care again, and a lady named Zam answered said I will get my order today and she will follow up with the store. I then waited and still no feedback. Now I have been waiting for 2 Hours for my order, already paid.

I phoned customer care again and got put through to a lady named Pamela. She advised me that Goodwood branch is closed for the day so I asked to speak to a supervisor, she then **** saying they are working remotely. After arguing I got put through to Junior. He advised he would send a message to a whatsapp group which had all the debonairs top managers that I could get my money sorted, as I stated to him this was supper for my child and Debonairs basically stole my money as they advertised on their app that the branch was open and they accepted the order. He said one of the managers would phone me. I waited the whole of Friday evening, no one had phoned. This is the worst service I have ever had, still no pizza and no refund. This is a debonair s problem. I will no longer support this company.

To date i have still not received my money back as well as no feedback - i did post a review for Debonairs separately as well.