1 reviews | Active since Sept 2009
YOU WILL TAKE WHAT WE GIVE YOU
I placed an order and paid in full on 24 March, my order was despatched later than usual with no explanation,even when requested.<br> When the order arrived, the items were incorrect. I queried and no-on got in contact with me for a resolution. When I contacted them again they said they had no stock until the next week, i waited, still no contact. I contacted them again and they inform me that I can wait until the end of the following week for a replacement brand or I can be sent something this week but it will be half the quantity because they cannot afford to send me the full order, it would simply cost too much. This after being delayed 4 times on the same order and never receiving any feedback unless I called in personally. Where is Robyn? This is now how I know her to run this business.
I am so sorry that we have caused this disappointment. We are an ethical company with a big heart so we hate to let our customers down.
Unfortunately we made a mistake in sending the filtered rather than the unfiltered apple cider vinegar. As mentioned the labels are very similar and we made an honest mistake here. Unfortunately we don't currently have stock of the unfiltered brand that you ordered, nor the alternative that you originally wanted. This alternative will only arrive next week. Natural and organic products do have shorter shelf lives and so are produced and ordered in smaller quantities which may affect availability.
We have credited you for the full cost of the apple cider vinegars that we incorrectly sent. Please do keep them as gesture of our apology. We will let you know by email as soon as we receive stock of the correct (unfiltered) versions so that you will be able to place an order for them at that time if you wish.
My apologies again for our mistakes here, and that we were not as fast with our responses as we could have been. We truly regret the disappointment caused.
Sincerely,
Beryl Jearey
I am so sorry that we have caused this disappointment. We are an ethical company with a big heart so we hate to let our customers down.
Unfortunately we made a mistake in sending the filtered rather than the unfiltered apple cider vinegar. As mentioned the labels are very similar and we made an honest mistake here. Unfortunately we don't currently have stock of the unfiltered brand that you ordered, nor the alternative that you originally wanted. This alternative will only arrive next week. Natural and organic products do have shorter shelf lives and so are produced and ordered in smaller quantities which may affect availability.
We have credited you for the full cost of the apple cider vinegars that we incorrectly sent. Please do keep them as gesture of our apology. We will let you know by email as soon as we receive stock of the correct (unfiltered) versions so that you will be able to place an order for them at that time if you wish.
My apologies again for our mistakes here, and that we were not as fast with our responses as we could have been. We truly regret the disappointment caused.
Sincerely,
Beryl Jearey