SA
Sue A
1 reviews | Active since May 2021
05 May 2021, 15:50
Worst service ever
This is not the first but second order I have made, paid for and waited for delivery. No e mail, no sms, no whatsapp to let me know where the order is or why I am waiting for over 3 weeks!!! When I called to enquire the person I spoke do had no idea where my order was ( last time they blamed the couriers) I asked for a refund and to cancel the order. Nor a word of acknowledgement. Not a refund receipt e mailed or anything else. Shocking service!!!!
Helpful (0)
Replies (1)0
Replies (1)
Faithful To Nature's replyOfficial
06 May 2021, 08:36Hi Sue, thank you so much for taking the time out to bring this to our attention. We are always striving to better our services.
We are terribly sorry that we have dropped the ball once again- This leaves us absolutely red faced as this is definitely not the type of service that we are used to at all. We have moved over to a new system and we have faced some challenges that we have now fixed and everything should be sorted. We understand that this is no excuse for the delay in delivery and we profusely apologize for slipping up like this.
I will be sending you a personal email. Kindly look out for an email from @ftn.co.za.
We are terribly sorry that we have dropped the ball once again- This leaves us absolutely red faced as this is definitely not the type of service that we are used to at all. We have moved over to a new system and we have faced some challenges that we have now fixed and everything should be sorted. We understand that this is no excuse for the delay in delivery and we profusely apologize for slipping up like this.
I will be sending you a personal email. Kindly look out for an email from @ftn.co.za.
Faithful To Nature's reply06 May 2021, 08:36
Official
Hi Sue, thank you so much for taking the time out to bring this to our attention. We are always striving to better our services.
We are terribly sorry that we have dropped the ball once again- This leaves us absolutely red faced as this is definitely not the type of service that we are used to at all. We have moved over to a new system and we have faced some challenges that we have now fixed and everything should be sorted. We understand that this is no excuse for the delay in delivery and we profusely apologize for slipping up like this.
I will be sending you a personal email. Kindly look out for an email from @ftn.co.za.
We are terribly sorry that we have dropped the ball once again- This leaves us absolutely red faced as this is definitely not the type of service that we are used to at all. We have moved over to a new system and we have faced some challenges that we have now fixed and everything should be sorted. We understand that this is no excuse for the delay in delivery and we profusely apologize for slipping up like this.
I will be sending you a personal email. Kindly look out for an email from @ftn.co.za.