Very bad service ! For 3 weeks

My friends always order and get great products within days every time that I ordered something went wrong and i’ve been waiting for almost 3 weeks now ! My order is still processing from day one ! I emailed to check if they got the payment They rep**** quickly ! They guaranteed the products will be dispatched the next day and sorry for all inconvenience !

So every 3 days i would check and see the same problem over and over ! Later they said sorry with bonus points of R50.00 which is nothing compared to what i spent ! I complained directly on FAithful to nature which they said sorry it is stuck in the system it will be dispatched soon and here it is 4 days later and still processing ! So i decided to call but they still say the same !

So 4 days ago i ordered another 5 products over R1000.00 and now on Thursday when i checked it said on HOLD due to low stock but all my products was essential and In stock with more than 3 at the moment ! So i am DONE!! This is so bad service ! I just want refunds to purchase somewhere that will actually stick to what they say !!