ZM
Zonke M
1 reviews | Active since Jun 2014
25 Jan 2021, 09:36
Unhappy
I am extremely unhappy with order ##### Delivery has been delayed with days without any communication and there’s milk in the order as well. If this is not delivered today, can I please get a refund asap as I no longer need the order. I’ve been chatting with Rafiq online and not getting help so I’m annoyed at this point
Helpful (0)
Replies (6)0
Replies (6)
Faithful To Nature's replyOfficial
25 Jan 2021, 11:16Hi Zonke
Thank you for taking the time to post your review, although we are very disappointed to see that we have let you down :( Rafiq has been chasing Dawn Wing on this delivery as it has taken them far too long for them to make this delivery. Rafiq has just received communication that the delivery will take place today.
I will be following up on this to make sure that this is indeed delivered today. I will get in touch with you from my personal work address to make sure that your delivery is sorted out today.
Please accept my sincere apologies, this is not the norm for FtN or DW, I will make sure that this issue is escalated to the management at DW.
Wishing you a lovely day ahead
Kind regards
Ebi
Thank you for taking the time to post your review, although we are very disappointed to see that we have let you down :( Rafiq has been chasing Dawn Wing on this delivery as it has taken them far too long for them to make this delivery. Rafiq has just received communication that the delivery will take place today.
I will be following up on this to make sure that this is indeed delivered today. I will get in touch with you from my personal work address to make sure that your delivery is sorted out today.
Please accept my sincere apologies, this is not the norm for FtN or DW, I will make sure that this issue is escalated to the management at DW.
Wishing you a lovely day ahead
Kind regards
Ebi
Faithful To Nature's reply25 Jan 2021, 11:16
Official
Hi Zonke
Thank you for taking the time to post your review, although we are very disappointed to see that we have let you down :( Rafiq has been chasing Dawn Wing on this delivery as it has taken them far too long for them to make this delivery. Rafiq has just received communication that the delivery will take place today.
I will be following up on this to make sure that this is indeed delivered today. I will get in touch with you from my personal work address to make sure that your delivery is sorted out today.
Please accept my sincere apologies, this is not the norm for FtN or DW, I will make sure that this issue is escalated to the management at DW.
Wishing you a lovely day ahead
Kind regards
Ebi
Thank you for taking the time to post your review, although we are very disappointed to see that we have let you down :( Rafiq has been chasing Dawn Wing on this delivery as it has taken them far too long for them to make this delivery. Rafiq has just received communication that the delivery will take place today.
I will be following up on this to make sure that this is indeed delivered today. I will get in touch with you from my personal work address to make sure that your delivery is sorted out today.
Please accept my sincere apologies, this is not the norm for FtN or DW, I will make sure that this issue is escalated to the management at DW.
Wishing you a lovely day ahead
Kind regards
Ebi
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Zonke M's updateReviewer Update
25 Jan 2021, 16:06Tracking has not updated since Friday and order has not been delivered.
ZM
Zonke M's update25 Jan 2021, 16:06
Reviewer Update
Tracking has not updated since Friday and order has not been delivered.
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Zonke M's updateReviewer Update
25 Jan 2021, 16:21Can I please have the refund processed tomorrow? DW can send the items back to you, no longer want them.
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Zonke M's update25 Jan 2021, 16:21
Reviewer Update
Can I please have the refund processed tomorrow? DW can send the items back to you, no longer want them.
Faithful To Nature's replyOfficial
25 Jan 2021, 16:38Hi Zonke
I have sent you an email via my personal work email please look out for it.
Kind regards
Ebi
I have sent you an email via my personal work email please look out for it.
Kind regards
Ebi
Faithful To Nature's reply25 Jan 2021, 16:38
Official
Hi Zonke
I have sent you an email via my personal work email please look out for it.
Kind regards
Ebi
I have sent you an email via my personal work email please look out for it.
Kind regards
Ebi
ZM
Zonke M's updateReviewer Update
25 Jan 2021, 18:05They just delivered the order Ebi, thank you so much for following up on this. I am sorry for taking my frustration on you guys earlier as I know it was the couriers fault. I am happy with my items ????
ZM
Zonke M's update25 Jan 2021, 18:05
Reviewer Update
They just delivered the order Ebi, thank you so much for following up on this. I am sorry for taking my frustration on you guys earlier as I know it was the couriers fault. I am happy with my items ????
Faithful To Nature's replyOfficial
26 Jan 2021, 07:57Hi Zonke
No need to apologies, we totally understand!! Thank you for letting us know, we are really sorry about the delay and we are happy that you have now received your order, enjoy your green goodies :)
Kind regards
Ebi
No need to apologies, we totally understand!! Thank you for letting us know, we are really sorry about the delay and we are happy that you have now received your order, enjoy your green goodies :)
Kind regards
Ebi
Faithful To Nature's reply26 Jan 2021, 07:57
Official
Hi Zonke
No need to apologies, we totally understand!! Thank you for letting us know, we are really sorry about the delay and we are happy that you have now received your order, enjoy your green goodies :)
Kind regards
Ebi
No need to apologies, we totally understand!! Thank you for letting us know, we are really sorry about the delay and we are happy that you have now received your order, enjoy your green goodies :)
Kind regards
Ebi