Unhappy client

I have been a loyal client of FTN since 2008 (I live in Namibia and order at least monhtly). Overall I have received excellent service and when issues arose they were dealt with. Somewhere along the line, the system was changed, that even when goods were out of stock, you can still order the goods. On the confirmation mail you receive, it clearly states in the unlikely event that we are short of stock we will contact you within one working day to give you an update and options. I have on more than one occasion placed an order and the items would be out of stock, and rarely have I ever received an update or other options. I placed an order on 11/12 and were expecting my parcel to be dispatched the next working day (12/12). This was a last minute Christmas gift. It usually takes a week for the goods to be delivered in Nam. Thus I ensured to place the order in time so that it would be in time for Christmas. Well, this morning it was confirmed that they only handed it to the couriers on 18/12. And now I am left without the intended gift and have to spend more money on finding a poor quality replacement (they sell top quality goods). It really ticks all my wrong buttons!